Privacy Policy

Privacy Policy

This Privacy Policy sets out the manner in which Luna Park Sydney Pty Limited ACN 102 907 184 and its related bodies corporate (further “Luna Park” or “we, “us” or “our”) collect, secure, store, use and disclose your personal information.Luna Park is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles set out in that Act. Before providing Luna Park with any personal information, please read this Privacy Policy carefully. In providing Luna Park with any personal information, you consent to its collection, use, storage and disclosure in accordance with this Privacy Policy.

Personal information collected

The personal information that may be collected and maintained by Luna Park depending on your interaction with the business generally comprises:

• our customers’ names and contact details;
• our customers’ dates of birth;
• where manual card not present payment is required, our customers’ credit or bank cards details (this is immediately destroyed post use and does not relate to online purchases);
• bank accounts details for refund purposes;
• names and addresses of directors, proprietors and any personal guarantors;
• names and contact details for trade referees;
• personal information as defined in the Privacy Act about past, present and prospective employees or contractors;
• our customers’ feedback and enquiries;
• details of any complaints;
• details of any incidents and incidents reports; and
• photo images of identifiable people, including children, for example our guests which were publicly posted by people on their Instagram or other social media accounts and shared with the public at large which images usually refer to Luna Park products, activities, venues or rides (our use and collection of these photos are subject to our online Terms and Conditions).

Purposes of collection of personal information

We collect, hold, use and disclose this personal information for the following purposes:

• supplying our products or providing our services within a range of Luna Park’s activities. Luna Parkactivities include but are not limited to running an amusement park rides, serving food and beverages, catering and conducting parties and functions at the Luna Park venue;
• establishing and maintaining relationships with customers;
• maintaining our customers’ contact details for conduct of Luna Park activities;
• receiving payments for the supply of our products and services;
• with respect to the sale and supply of alcohol, complying with our obligations under relevant liquor law;
• managing our relationship with out past, present and prospective employees or contractors;
• considering and dealing with our customers’ enquiries and collecting feedback;
• improving and marketing our products and services to our customers and our website(s);
• handling complaints; and
• preventing, managing and responding to any

Ancillary to our primary business activities, Luna Park also collects, holds and maintains personal information from:

• our suppliers, such as their names, addresses, other contact details and insurance details for the purpose of managing our supplier relationships;
• our contractors and agents, such as their names, addresses, other contact details and insurance detailsfor the purpose of managing our relationships with contractors and agents; and
• our potential employees, such as their resumes and contact details as part of our recruitment process.

How personal information is collected

Luna Park generally collects personal information when you:

• communicate with us by telephone, email, text message, facsimile transmission or post;
• communicate with us via Facebook, Twitter, YouTube, Instagram or other social media platforms;
• communicate with us via our website, including by completing and providing to us any form available on our website or submitting any request or enquiry via our website;
• meet with our representatives in person; or
• complete and submit to us any form necessary for providing to you our products and

Occasionally Luna Park may also receive personal information about an individual from sources other than that individual, for example from a referee for a job candidate or from a credit reporting agency.

Consequences of not providing personal information

If you choose not to provide any or all of the personal information requested by us, you may be unable to purchase tickets or use the products and services offered by Luna Park or use the Luna Park Sydney website. 

Storage and management of personal information

Luna Park has internal controls which guide who within Luna Park has access to and the ability to modify personal information.

Personal information is stored in hard copy onsite and in electronic form onsite and offsite. Hard copy documents are a necessary means of collecting information from some of our customers. Documents which contain personal information are only accessible by

appropriate staff members and are routinely securely destroyed when no longer needed. All information andcommunication technology used by us is subject to up to date security and virus protection, SSL certification and all otherrelevant protections to ensure data security.

Offsite storage of data includes both local and overseas data warehouses. Luna Park may disclose personal information to those overseas service centres for data storage and processing of transactions. These overseas service centres may be located in places outside of Australia including but not limited to United States of America; Europe, the United Kingdom or Asia.

Individuals should be aware that the overseas recipient may be subject to a foreign law that could compel the disclosure of personal information to a third party, such as an overseas authority.

Use and disclosure of personal information

We will not sell, rent or trade your personal information. We may, however, share your personal information within our organisation and with our related bodies corporate, for using for the same purpose for which your personal information was provided to us. In some cases it will be necessary to pass certain personal information to our professional advisors or other third parties in order to comply with reporting and statutory obligations. This may include our employees, agents, contractors, auditors, insurers and tax, financial and legal advisors.

We may also disclose your personal information to service providers and contractors who provide services to us in connection with provision of our products and services to you.

While personal information may be provided to these service providers and contractors to enable them to perform agreedtasks, we will generally require such parties to protect your personal information in the same manner that we do.

We will not otherwise use or disclose your personal information unless the use or disclosure is authorised under or not prohibited by the Privacy Act 1988 (Cth) and/or the Australian Privacy Principles.

Dealing with Luna Park online

If you visit Luna Park's website to browse, read or download information, register as a member or purchase our goods or services, our system will log your movements. We use these website logs to assist us in providing the relevant products or services to you and in the other ways described in this Policy. These website logs are not personally identifiable andwe make no attempt to link them with the individuals who browse the website unless you have provided your express consent.

Some of the websites operated by us contain links to third party websites, such as advertisers, sponsors and other companies with whom we have relationships. Although a website may be linked to a website operated by us, we are not responsible for the privacy practices of the linked third party’s website. Any concern that you have with respect to the privacy policies of a linked third party’s website should be directed to the operator of that website.

In addition, from time to time we may have relationships with other companies that we allow to place advertisements on web pages that we operate. As a result, when you visit a website operated by us, advertising server companies maycollect information such as your domain type, IP address and click stream information. It is our understanding thatgenerally it is not likely that your personal information is easily identifiable from such collected information.

Cookies

A cookie is a small data file that contains information about your visit to our website. Your computer provides this information during your first visit to our web server. The server records this information in a text file and stores this file onyour hard drive. When you visit our website again, the server looks for the cookie and structures itself based on the information provided.

Most browsers are initially set up to accept cookies. We use cookies to help us improve our service to visitors to our website and to ensure that our website is easy to navigate and useful. If you do not wish cookies to be used, you can reset your browser to refuse all cookies or to warn you before accepting cookies.

Access to your personal information

You have the right to request access to your personal information.

Upon your request to us, and subject to any exceptions set out in the Privacy Act, we will provide you with access to any personal information held by us. If we are not able to give you access you requested, we will notify you and provide you with the reasons for our inability to give you the access.

Please contact Luna Park's Company Secretary if you require access to your personal information. We will endeavor to respond to your request within a reasonable period after the request is made. Please refer to the contact details below. Please note that depending on the information requested, we may charge a reasonable fee for access to the personal information requested.

Accuracy and correction of your personal information

We will take all reasonable steps to ensure that the personal information we hold about you is accurate, complete and up-to-date. If you become aware that the personal information held by us is inaccurate, incomplete or out-of-date, please contact your account manager or Luna Park Sydney's Company Secretary. Please refer to the contact details below.

Marketing material

We respect your choice to opt out of Luna Park’s marketing activities. If you do not wish to receive marketing material from us, please contact your account manager or Luna Park's Company Secretary and we will respect your request. Please refer to the contact details below.

Privacy complaints

If you have a complaint about privacy, please contact our Company Secretary and let us know nature and details of yourcomplaint in writing and we will promptly acknowledge and investigate your complaint. Please refer to the contact details below.

Alternatively you can contact the Office of the Information Commissioner (OAIC) as follows:

Online: OAIC Web Form

Or by mail or fax as follows:

mail, send it to GPO Box 5288, Sydney NSW 2001 (send it by registered mail if you’re concerned about sending it by registered mail if you're concerned about sending it by standard post)

fax, send it to +61 2 6123 5145.

Enquiries can by made via the Enquiries Line (1300 363 992).

Review and Changes to this Privacy Policy

We will review this policy and we may make changes to this Policy from time to time. We will publish those changes or an updated Privacy Policy on our website.

Contact Us

If you would like further information regarding this Policy, please contact us via any of the following means:

Telephone: 02 9922 6644

Email: marketing@lunaparksydney.com Address:

Company Secretary Luna Park Sydney

1 Olympic Drive

Milsons Point NSW 2061 Last updated: 02/08/2024