Contact Us

HARBOUR PARTY

For any questions regarding Harbour Party, please contact harbourparty@lunaparksydney.com. 

DONATION REQUESTS

To apply for a donation please fill out our Community Support Application and we will get back to you with a response as soon as possible. 

FILMING/PHOTOGRAPHY

For filming/photography requests, please download the Filming Application Form.

Due to the volume of requests we receive for filming each week, please allow up to 2 weeks for a response to your request.

TICKETS

If you have any questions in relation to tickets or passes you have purchased for Luna Park Sydney please email grelations@lunaparksydney.com including your order number and details.

WHAT HAPPENS IF IT RAINS

The Park will continue to operate during wet weather, however during periods of high winds or lightning, the operation of some rides may be suspended. Refunds or exchanges will not be granted if the Park is open on the day of your booking. As the majority of the experience is outdoors, we do suggest you bring rain jackets with you.

COMPANION CARDS: I am a carer and will be accompanying a guest with a disability, do I need to purchase a ticket?

Luna Park Sydney proudly supports the Companion Card Scheme*. The Companion Card holder is permitted to bring a Carer for the duration of their visit with the sole purpose of assisting them on the rides. This can only happen if the Companion Card holder purchases a valid ticket for themselves online before their visit and brings along a valid NSW Companion Card to present at the Front Ticket Box. ( *This may change during Special Events )

DATE CHANGES / UPGRADING TO A FLEXI PASS

All sales are final. Tickets will not be exchanged or refunded unless the session is cancelled by Luna Park Sydney.

We offer Flexi-Passes which allow you to book your visit with the flexibility to change it to another day. This pass is valid for ONE visit within 90 days from the date of purchase. If you have not initially booked your ticket as a flexi-pass and you which to upgrade your existing (unused) day pass, you can.  

If you wish to change your booking date prior to the day before your visit, you are able to upgrade your Day Pass ticket to a Flexi pass. In order to upgrade, log in to your account and select ‘Upgrade to Flexi Pass’ in your ‘My Tickets’ section. This must be completed by the account holder by 6am the day before their nominated visit.

WHY HAVEN'T I RECIEVED MY TICKETS

If you are purchasing tickets within 48 hours of your visit date, you will receive the tickets within 10 minutes of your order. If it is greater than 48 hours, you will receive your tickets the morning before you selected visit date.